🦅 Our Promise to You

At American Heritage Soap Company, every product is crafted with care, intention, and respect for tradition. From handcrafted soap to thoughtfully designed accessories, we want you to be delighted with your purchase.

📦 Shipping Notes 

• Most orders ship within 1–3 business days.

• You’ll receive a tracking number as soon as your order ships.

• All orders are carefully packaged to protect your items using minimal, recyclable materials.

• Shipping times vary by location, but we always aim to get your products to you as quickly and safely as possible.

❌ Damaged or Defective Items 

If your soap or accessory arrives damaged, broken, or defective, we’ll make it right.

• Email Hello@americanheritagesoapco.com within 7 days of delivery with your order number and a photo of the issue.

• We’ll replace the affected item or issue a refund, whichever you prefer.

🛁 Soap Returns & Exchanges 

Because soap is a personal care product, we cannot accept refunds, returns, or exchanges.

We provide a full ingredients for every product. Please be sure to read it for any possible allergens before ordering. American Heritage Soap Company is inculpable for any adverse reaction or allergy to our products. 

Please contact Hello@americanheritagesoapco.com to discuss your situation, and we’ll do our best to accommodate you.

🌿 Non-Soap Items 

Non-soap items such as soap dishes, gift sets, or accessories may be returned or exchanged within 30 days if they are unused, in original packaging, and in resaleable condition.

• Contact Hello@americanheritagesoapco.com with your order number and reason for return/exchange.

• Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

🦅 Your Satisfaction is Our Priority

Every bar of soap, every accessory, every package is created with care, heritage, and quality - from our hands to yours. We want your experience with American Heritage Soap Company to reflect the same thoughtfulness and integrity we put into our products.