SHIPPING & RETURNS
đŚ Our Promise to You
At American Heritage Soap Company, every product is crafted with care, intention, and respect for tradition. From handcrafted soap to thoughtfully designed accessories, we want you to be delighted with your purchase.
đŚÂ Shipping NotesÂ
⢠Most orders ship within 1â3 business days.
⢠Youâll receive a tracking number as soon as your order ships.
⢠All orders are carefully packaged to protect your items using minimal, recyclable materials.
⢠Shipping times vary by location, but we always aim to get your products to you as quickly and safely as possible.
â Damaged or Defective ItemsÂ
If your soap or accessory arrives damaged, broken, or defective, weâll make it right.
⢠Email Hello@americanheritagesoapco.com within 7 days of delivery with your order number and a photo of the issue.
⢠Weâll replace the affected item or issue a refund, whichever you prefer.
đ Soap Returns & ExchangesÂ
Because soap is a personal care product, we cannot accept refunds, returns, or exchanges.
We provide a full ingredients for every product. Please be sure to read it for any possible allergens before ordering. American Heritage Soap Company is inculpable for any adverse reaction or allergy to our products.Â
Please contact Hello@americanheritagesoapco.com to discuss your situation, and weâll do our best to accommodate you.
đż Non-Soap ItemsÂ
Non-soap items such as soap dishes, gift sets, or accessories may be returned or exchanged within 30 days if they are unused, in original packaging, and in resaleable condition.
⢠Contact Hello@americanheritagesoapco.com with your order number and reason for return/exchange.
⢠Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
đŚ Your Satisfaction is Our Priority
Every bar of soap, every accessory, every package is created with care, heritage, and quality - from our hands to yours. We want your experience with American Heritage Soap Company to reflect the same thoughtfulness and integrity we put into our products.